Dewitogel Terms & Conditions – Platform Usage Terms for Malaysian Players

Welcome to the platform dewitogel. This Terms & Conditions document ("Terms") constitutes a legally binding agreement between you ("User", "Member", or "Player") and dewitogel ("we", "platform", or "company") governing your use of the website, services, games, and all features available on the dewitogel platform, accessible via dewitogel.asia.

By registering an account, making a deposit, or using any part of dewitogel's services, you confirm that you have read, understood, and agreed to be bound by all terms and conditions set out in this document, including the Privacy Policy and Responsible Gambling Guidelines, which form part of this agreement.

Throughout this document, the following key terms are used with the meanings defined below:

• "Platform" refers to the dewitogel.asia website and all services provided through it.
• "Account" refers to a registered user account created by an individual to access dewitogel's services.
• "Real Money Balance" refers to cash in Malaysian Ringgit (MYR) deposited by the user into their account.
• "Bonus Balance" refers to bonus credits awarded by dewitogel through promotions or rewards, which are subject to wagering requirements before they can be converted to real money.
• "Wagering Requirement" or wagering requirement refers to the total amount a player must wager before a bonus becomes eligible for withdrawal.

To register and use dewitogel's services, you must meet all of the following eligibility requirements without exception:

• At least 18 years old on the date of registration.
• Residing in or a citizen of Malaysia.
• Have full legal capacity to enter into a binding agreement.
• Never previously banned or blocked from any dewitogel platform.
• Not registering on behalf of another person or business entity.

Each individual is only permitted to hold one account only at dewitogel. Holding multiple accounts is a serious violation that will result in the closure of all associated accounts, forfeiture of all outstanding balances and winnings, and a possible report to the relevant authorities.

During registration, you are required to provide truthful, accurate, and complete information, including your full name as per your identification card, an active Malaysian phone number, and a valid email address. dewitogel reserves the right to request identity verification documents at any time — including a copy of your identification card — for KYC (Know Your Customer) and AML (Anti-Money Laundering) compliance purposes. Failure to provide the requested documents within the specified timeframe may result in a temporary suspension of your account.

Dewitogel accepts deposits in Malaysian Ringgit (RM) via a variety of secure, encrypted local Malaysian payment methods. All deposits are processed almost instantly and credited to your account balance within a short time.

Deposits may only be made using an account or e-wallet registered in your own name. Deposits from third parties — including family members, friends, or any other individual — will not be accepted and will be returned. If there is reason to suspect that a deposit was made by a third party, dewitogel reserves the right to temporarily suspend withdrawals pending verification.

Dewitogel does not charge any processing fees for deposits. However, your e-wallet provider or bank may impose their own charges — this is outside dewitogel's control and is the sole responsibility of the user.

Dewitogel is committed to processing withdrawal requests promptly and efficiently. All approved withdrawals will be credited to your chosen payment method within the stated timeframe. The following withdrawal conditions apply to all members:

• Total minimum withdrawal is RM30 per transaction.
• Withdrawals may only be processed to the payment method that same as the one used for the most recent deposit.
• The account holder name must an exact match match the name registered on your dewitogel account.
• All wagering requirements associated with a bonus must be fully met before a withdrawal can be processed.
• Full identity verification (KYC) may be required for withdrawals exceeding RM5,000.

The standard withdrawal processing time is 30 to 60 minutes for e-wallet methods such as Touch 'n Go eWallet, GrabPay, and DuitNow. Withdrawals via FPX to a bank account may take slightly longer depending on the operating hours of the respective bank. Diamond VIP members enjoy express withdrawal processing in under 30 minutes.

Dewitogel reserves the right to place a withdrawal on hold for security review or compliance purposes in certain situations. In such cases, our team will contact you via your registered email or SMS to inform you of any additional information or supporting documents required.

Dewitogel offers a variety of bonuses and promotions to new and existing members from time to time. All bonuses and promotions are subject to the specific terms and conditions stated alongside each offer. The following general terms apply to all dewitogel bonuses unless otherwise explicitly stated:

• Each welcome bonus may only be claimed once only by each new member.
• Bonuses cannot be directly withdrawn as cash — they must first be fulfilled through the specified wagering requirements.
• The wagering requirement is calculated based on bonus amount received, not the deposit amount unless otherwise stated.
• The games eligible to contribute towards wagering requirements are subject to the designated game list for each bonus — some games may not count or may contribute at a different rate.
• Bonuses have a validity period specified — unused bonuses will expire automatically once the validity period ends.
• Dewitogel reserves the right to cancel or revoke any bonus if there are indications of abuse or fraud.

The dewitogel VIP Rewards Programme — encompassing weekly cashback, poker rakeback, and Silver, Gold, Platinum, and Diamond tier rewards — has its own terms detailed on the VIP Rewards. Weekly cashback is calculated based on net losses from Monday to Sunday and is automatically credited every Monday with a wagering requirement of 1x only.

The dewitogel platform offers a wide range of game categories including Live Casino, baccarat, poker, slots, football betting covering the Malaysian Super League and international leagues, badminton, and e-sports. Each category has its own specific game rules available within the platform. The following general rules apply to all games:

• All bets must be placed before the game begins. Bets placed after the game has started or after the designated cut-off time will not be accepted.
• Game results recorded by the dewitogel system are final unless there is clear evidence of a technical error that can be verified by our team.
• Dewitogel uses a certified Random Number Generator (RNG) system for all digital games. Live dealers in the Live Casino are real dealers broadcast live from an HD studio.
• In the event of a technical disruption affecting game results, dewitogel reserves the right to void the affected round and refund all bets to the players involved.
• Sports bets are settled based on official results issued by the relevant sports governing body. dewitogel is not responsible for any errors in third-party news sources or statistics.

For football, bets on Malaysian Super League, EPL, Champions League, AFF Cup, and other league matches are subject to the settlement policy specified for each competition. Matches postponed by more than 48 hours from the original date will be considered void and all bets will be refunded to players.

To safeguard the integrity of the platform and ensure fairness for all users, dewitogel strictly prohibits the following activities. Violation of any of these may result in immediate account termination without notice:

• Use of automated software: The use of bots, automated scripts, or any third-party software to manipulate games or gain an unfair advantage is strictly prohibited.
• Collusion: Collusion between two or more players to gain an unfair advantage in poker or any other game is a serious violation.
• Bonus abuse: Multiple account registrations, use of false identities, or betting strategies designed solely to extract bonuses without genuine gameplay risk.
• Money laundering: Using the dewitogel platform to process or conceal illegally obtained funds is a serious criminal offence and will be reported to the relevant authorities.
• Deliberate technical interference: Any attempt to exploit software bugs, system vulnerabilities, or technical glitches to gain an unauthorised advantage.
• Impersonation: Using another person's identity or providing false information during registration or KYC verification.

Dewitogel reserves the right to suspend or terminate any user's account at any time for the following reasons:

• Violation of any part of these Terms & Conditions.
• Evidence or suspicion of fraud, money laundering, or other illegal activity.
• Providing false information during registration or the KYC process.
• Account inactivity for more than 12 consecutive months (dormant account).
• Self-exclusion requests from players under the Responsible Gaming programme.

Users may also request to close their own account at any time by contacting dewitogel's support team. Where an account is closed at the user's request, any remaining real money balance (after deducting any bonuses with unfulfilled wagering requirements) will be returned to the user via their original payment method within seven business days.

For dormant accounts inactive for more than 12 months, dewitogel will send a notice to the registered email address 30 days before any maintenance fees are applied. Users may reactivate a dormant account by logging in and performing any activity on the platform.

Dewitogel takes our social responsibility seriously. We believe online gaming should be a source of entertainment — not financial stress or personal hardship. To that end, we provide a range of tools and resources to help players manage their gaming habits:

• Deposit Limit: You can set daily, weekly, or monthly deposit limits from your account settings. These limits take effect immediately and can be lowered at any time, but increasing a limit requires a 72-hour waiting period.
• Loss Limit: Set a maximum loss limit for a given period to help manage your gaming spending.
• Cool-Off Period: Take a break from the platform for 24 hours, 7 days, or 30 days without permanently closing your account.
• Self-Exclusion: Choose to exclude yourself from the platform for 6 months, 1 year, or permanently. Self-exclusion is final for the chosen period and cannot be reversed early.
• Reality Check: Enable periodic reminders to notify you of how much time you have spent in your current gaming session.

The dewitogel platform is strictly for users aged 18 and above. We encourage all players to gamble within their financial means and never use money intended for essential expenses such as rent, bills, or food for gaming purposes.

Dewitogel collects, processes, and stores your personal information in accordance with our Privacy Policy, which forms part of this agreement. By registering an account, you consent to us processing your personal data for the following purposes:

• Managing and maintaining your account.
• Processing deposits, withdrawals, and other financial transactions.
• Compliance with legal requirements including KYC and AML.
• Providing customer support and service-related communications.
• Fraud detection and prevention.
• Platform improvement and user experience enhancement based on anonymised usage patterns.

Your personal information will not be sold, rented, or shared with third parties for marketing purposes without your explicit consent. All data is stored and processed using 256-bit SSL encryption and protected in accordance with the latest industry security standards.

You have the right to access, correct, or request deletion of your personal data that we hold. To submit any data-related request, please contact us at support@dewitogel.asia and clearly state the nature of your request.

To the extent permitted by applicable law, dewitogel shall not be liable for:

• Any financial losses incurred as a result of game outcomes or wagering, including unrealised winnings.
• Service disruptions caused by factors beyond our control, such as internet infrastructure failures, power outages, or natural disasters.
• Losses arising from unauthorised access to a user's account due to the user's own negligence in safeguarding their password.
• Any decisions, actions, or consequences arising from the use of information obtained through the dewitogel platform.
• Delays in deposit or withdrawal processing caused by technical issues on the part of third-party payment providers.

In any event, dewitogel's total liability to any user shall not exceed the actual cash balance held in that user's account at the time the claim is made, excluding any bonuses or promotional credits.

Dewitogel reserves the right to amend, update, or modify any part of these Terms & Conditions at any time based on operational needs, legal changes, or platform improvements. Users will be notified of any significant amendments through one of the following methods:

• In-platform notifications on dewitogel upon login.
• Email notifications sent to your registered email address.
• A prominent banner notice displayed on the platform's main page.

The date of the most recent amendment will always be updated at the top of this document. Continued use of the dewitogel platform following any amendment constitutes acceptance of the revised terms. If you do not agree with the changes made, you have the right to close your account by contacting our support team.

For any enquiries regarding these Terms & Conditions or any other aspect of using the dewitogel platform, please contact our support team via live chat available 24 hours a day, 7 days a week, or by email at support@dewitogel.asia.